Customer Service Representative - State Farm Agent Team Member
Full Time • Bothell - WA
Responsive recruiter
Replies within 24 hours
Benefits:
- Simple IRA
- Hiring bonus
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2018 after working as a State Farm team member, which gave me the experience needed to build a strong, people-focused office. Our team includes three members, and we’ve created a fun, positive environment where energy and teamwork are part of everyday life. We’re a basketball family — with my son playing at the University of Maryland — and we love to travel, which reflects the competitive spirit and curiosity we bring into our work.
For our team, we offer PTO, a Simple IRA, health benefits, a family-oriented environment, and a hiring bonus. Our culture is built around positivity, growth, and a willingness to do hard things together. We’re looking for someone with a growth mindset who’s innovative, motivated, and excited to push themselves in a supportive, upbeat workplace.
ROLE DESCRIPTION:
I opened my agency in 2018 after working as a State Farm team member, which gave me the experience needed to build a strong, people-focused office. Our team includes three members, and we’ve created a fun, positive environment where energy and teamwork are part of everyday life. We’re a basketball family — with my son playing at the University of Maryland — and we love to travel, which reflects the competitive spirit and curiosity we bring into our work.
For our team, we offer PTO, a Simple IRA, health benefits, a family-oriented environment, and a hiring bonus. Our culture is built around positivity, growth, and a willingness to do hard things together. We’re looking for someone with a growth mindset who’s innovative, motivated, and excited to push themselves in a supportive, upbeat workplace.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Autumn Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $55,000.00 - $60,000.00 per year
Do you want a career and not just a job?
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Autumn Nelson - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. Come work with an energetic, fun team at Autumn Nelson - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Bothell.
- Our office is open 9:00am-5:00pm Monday-Friday.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- We have 17 years of combined insurance experience in our office.
- Our agency has received awards including: Chairman's Circle and Ambassador Travel
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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